This position is primarily responsible for responding quickly and courteously to all customer calls, requests, and complaints. The Contact Center Coordinator coordinates with subcontractor and the divisions with all efforts in assisting homeowners in resolving Customer Care issues.
The above statements are intended to describe the general nature and level of work being performed. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed. Additionally, an employee's job duties may change at any time, in the company's sole discretion.