This position is primarily responsible for meeting with homeowners to determine areas of concern and coordinate repair schedules. Once repairs are completed, verify accuracy of subcontractor workmanship.
Primary Duties & Responsibilities
PRIMARY DUTIES & RESPONSIBILITIES
Receives calls and review correspondence from homeowners.
Schedules appointments with homeowners.
Conducts repair inspections with homeowners, utilizing extreme tact and diplomacy.
Determines repairs to be made using discretion to satisfy customer requests and creates work order schedules.
Communicates repairs needed to field and office staff; refers repair requests for unwarranted items to management.
Communicates and coordinates with subcontractors regarding work orders and schedules; uses diplomacy in dealing with subcontractors.
Verifies completion of subcontractor workmanship and communications completion to office staff.
Authorizes billing requests after reviewing submitted charges for accuracy.
Performs other duties as assigned by Customer Care Executive.
Education & Experience
EDUCATION & EXPERIENCE
High school graduate or equivalent.
Three years customer service with three to five years construction experience.
Skills & Abilities
SKILLS & ABILITIES
Detail oriented, with organization, management, follow-up skills.
Excellent customer service skills.
Excellent written communication and negotiating skills.
Technical Knowledge & Experience
TECHNICAL KNOWLEDGE & EXPERIENCE
Thorough knowledge of construction methods and Company and government standards.
May visit construction sites where temperature, weather, and noise may vary.
May encounter electrical, dust, poor ventilation, dangerous machinery, moving objects, and toxic conditions.