Monitor online conversations and immediately respond to, acknowledge, and work toward finding the appropriate resolution while working with internal partners, with a focus of being empathetic, reliable, and personable. Provide excellent customer service, while working to find solutions to escalated situations. Demonstrate ownership of assigned cases in order to assure that the situation finds complete resolution, including completed repairs, customer satisfaction, and internal partner follow-through. Position will also work with local team of Customer Service representatives on non-escalated/social media cases as well and should be a model contributor.
ESSENTIAL DUTIES AND RESPONSIBILITIES: