QA Manager

Job Locations US-MD-Columbia
Job ID
Customer Care


Manages programs and activities within the quality assurance functions of an organization.

Primary Duties & Responsibilities

  • Administers policies and programs ensuring that organizational products and processes meet established quality standards.
  • Participates in the development, implementation, and administration of an organizational quality management system and monitors progress against strategic quality-related goals.
  • Manages the work of a team of analysts that collect data identifying potential quality failures, evaluate quality of raw materials or components, in-progress goods, processes or operations, and implement and measure the impact of corrective actions.
  • Solicits internal and external feedback with the goal of continuously improving processes or products.

Education & Experience

  • Comprehensive knowledge of the field's policies, procedures, and practices.
  • Performs complex tasks.
  • Leads and directs the work of other employees.
  • May have some impact on departmental budgeting, strategic planning, and procedural change.
  • Typically requires a Bachelor's degree and 6 or more years of experience.

Skills & Abilities

  • Ability to work as part of a team.
  • Management skills.
  • Problem/situation analysis.
  • Oral and written communication skills.
  • Ability to build collaborative relationships.
  • Analytical thinking skills.
  • Judgement.

Physical Requirements

Typical office environment.


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