Manages programs and activities within the quality assurance functions of an organization.
Primary Duties & Responsibilities
Administers policies and programs ensuring that organizational products and processes meet established quality standards.
Participates in the development, implementation, and administration of an organizational quality management system and monitors progress against strategic quality-related goals.
Manages the work of a team of analysts that collect data identifying potential quality failures, evaluate quality of raw materials or components, in-progress goods, processes or operations, and implement and measure the impact of corrective actions.
Solicits internal and external feedback with the goal of continuously improving processes or products.
Education & Experience
Comprehensive knowledge of the field's policies, procedures, and practices.
Performs complex tasks.
Leads and directs the work of other employees.
May have some impact on departmental budgeting, strategic planning, and procedural change.
Typically requires a Bachelor's degree and 6 or more years of experience.